Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, with all accessories and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@parkstool.com. Please note that returns will need to be sent to the following address:

Room 11, Hub Olari, 2. kerros, Maapallonkuja 2, Espoo, 02210, Finland

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility.

You can always contact us for any return question at contact@parkstool.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom-built products made to your specification (such as special orders or personalised configurations) cannot be returned, unless they are faulty. We also cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and undamaged, with all accessories and in its original packaging. You'll also need the receipt or proof of purchase.

Original shipping costs
For change-of-mind returns, the original shipping cost you paid at checkout is not refunded, except for orders shipped to the European Union (see below). Only the price of the goods is refunded. Return postage is also your responsibility.

Orders shipped to the United States are sent on a DDP (Delivery Duties Paid) basis, which means the shipping rate includes the import duties we have already paid to US Customs on your behalf. These duties cannot be recovered once paid and are therefore not refundable.

If your order was shipped to an address in the European Union, we will refund the original delivery cost up to the price of our cheapest standard delivery option, as required by EU consumer law. If you chose a faster or more expensive delivery method, the difference is not refunded.

Returning part of an order
You may ask to return only some of the items in an order, and we will accept this whenever we reasonably can. Please note that returning part of an order is not the same as cancelling it: where an order qualified for free delivery because of its total value, and returning some items would bring the remaining order below that threshold, the original delivery cost for the items you keep is settled before the refund.

This does not affect your right to cancel the entire order. If you cancel the whole order within the cooling off period described above, we refund the full amount including the original delivery cost.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@parkstool.com.