Shipping policy

Processing Time
Most items are in stock and ship within 1–3 business days. You will receive a tracking number by email once your order has been shipped.

Some products are built to order. If the item you ordered needs to be made, dispatch can take up to 4 weeks. We will let you know by email if this applies to your order.

Shipping Method
We ship from Finland. Depending on the destination we use Posti, GLS or FedEx. The carrier is shown at checkout and in your shipping confirmation email.

Shipping Costs
Shipping is calculated at checkout based on your delivery country. For orders to the United States, the rate also depends on the order value, because it includes import duties (see below).

Free delivery on orders of EUR 100 or more shipped within the European Union.

Estimated Delivery Times
- Finland: 1–3 business days
- EU countries: 3–7 business days
- Rest of world: 7–21 business days

These are estimates from the day of dispatch, not from the day you order. They may vary due to carrier delays or customs processing.

United States — Delivered Duty Paid
Orders to the United States are shipped Delivered Duty Paid (DDP). The shipping rate is higher than plain postage because it also covers US import duties and customs clearance handling, not just carrier freight. Everything is paid at checkout, so you will not receive a separate customs, duty or brokerage bill on delivery.

The customs paperwork inside your parcel lists goods and shipping separately and in USD, so the breakdown may look different from your order confirmation. This is normal and does not change what you paid.

Customs & Import Duties
ParksTool Oy is based in Finland, EU. Orders shipped within the European Union are not subject to customs duties.

For orders shipped outside the European Union, other than the United States, customs duties, import taxes or handling fees may be charged by your local customs authority. These charges are the responsibility of the customer. ParksTool Oy has no control over these fees and cannot predict their amount.

Order Tracking
Once your order is shipped, you will receive an email with a tracking link for the carrier used. If the link does not work or your tracking has not updated for several days, contact us at contact@parkstool.com.

Lost or Delayed Packages
If your package has not arrived within te contact us at contact@parkstool.com and we will do our best to assist you.